Idea Details

UCM: Decrease min. call duration for threshold/incident

Last activity 27 days ago
Frank Daeter's profile image
04-18-2019 07:11 AM

Hi,

 

In UCM thresholds can be defined so incidents (actions) can created.

But the minimum call duration is 1 minute.

Our customer has a lot of short calls (average 20 seconds), so when the MOS threshold is exceeded for this short calls, no incident/action will be created.

 


Comments

04-19-2019 08:48 AM

The default report period for RTCP traffic off of the Avaya Communications Manager is 30 seconds. As part of the setup for UCM, we decrease this to 5 seconds. This is covered here:

https://docops.ca.com/unified-communications-monitor/4-3-2/en/installing-and-configuring/preparing-an-avaya-communication-manager-environment#PreparinganAvayaCommunicationManagerEnvironment-ConfigureAvayatoSendRTCPData

 

The default GUI interval (for display) within UCM is 5 minutes. However, there is a separation between the threshold alerting and the GUI interval.

 

The challenge here would be whether 3 RTCP reports for a call (after all, that is what you are going to get for a 20 second call) is enough for threshold alerting in UCM?