Idea Details

Tenant creation fails with the handshake alert: unrecognised name.

Last activity 06-13-2019 09:29 AM
Rinat Matityahu's profile image
07-04-2016 03:53 PM

As per the official documentation (https://docops.ca.com/ca-secure-cloud-for-service-providers/1-55/EN/release-information/known-issues/tenant-management-i… ) tenant creation will fail without the following configuration in place:

Tenant Creation Fails

Symptom:

Tenant creation fails with the handshake alert: unrecognised name.

Solution:

1. Edit the JBoss run.sh file on the Identity Management server.

2. Add the following Java option:

    jsse.enableSNIExtension=false

3. Edit the JBoss run.sh file on the CSP console.

4. Repeat step 2.

==

This should be setup, by default, by the installer rather than be considered as a known issue - keeping in mind no tenant will be created successfully unless this change has been embedded.


Comments

11-08-2016 11:13 AM

This appears to be both a doc defect and an enhancement.  Please open a Support case to engage the Engineering team.