Idea Details

The time zone setting should be required for SLA reports.

Last activity 12-19-2016 09:23 AM
Jerald_Holcomb's profile image
10-18-2016 10:23 AM

Either the time zone setting should be required, or the SLAs should work properly without specifying that setting."


There is an SLA time zone setting if you look under the Compliance Period section and simply click on the icon, but he is right - it is NOT mandatory/required to be set. Hence his argument is valid because once it was set, his SLAs started working, so it should be a required field.


10-18-2016 11:02 AM

I think it would make a lot of sense that the timezone of the user who is creating the SLA should be used as a default, with the option for the user to change it if needed.