Idea Details

EM service should be able to handle Clock drift

Last activity 03-21-2019 12:11 PM
Aravind Sugur's profile image
03-20-2019 10:03 AM



Some of the customers are seeing that EM Service on CAPC is not capable of handling clock drift. If there is a drift EM stops processing of events which effects production.


There should be a meaningful notification if there is a clock drift which or EM service should be capable enough to handle clock drift between DA and CAPC.



Arvind Sugurr


03-21-2019 12:11 PM

Is an NTP server of some form, keeping the servers in time sync, not an option in the environment?


That would resolve the problem with time sync.

03-21-2019 11:05 AM

Some additional details:   This issue occurs when there is a clock drift between the CAPC (EM) server and the Oneclick server (PM integration).  A clock drift of < 1 minute will cause Oneclick to discard events retrieved from EM.