Adobe Flash is slowly dying for several good reasons (http://www.businessinsider.com/adobe-flash-is-dying-a-death-by-1000-cuts-and-thats-a-good-thing-2015-8?IR=T).
Unfortunately the CMDB Visualizer of CA Service Desk Manager is completly relying on Flash technology.
As the Visualizer is a huge differentiator to competitors in that area I'd suggest to have a HTML5 based successor.
This could probably be seamlessly integrated in the web GUI of Service Desk Manager.
- no installation of Flash (security risks) necessary
- No aditional ports for the Visualizer servlet necessary (=> Firewall, Loadbalacer etc.)
- maybe it is open to customization
- more easy and direct lauch of Visualizer in several SDM web GUI contexts
(CI Detail, CI Lists, Change/Incident Detail for root cause and impact analysis, CAB view, ...)
Tom Starke pointed out this article (thanks for that!):
Even Adobe wants everyone to quit using Flash
it shows even Adobe itself starts recommending to move away from Flash.