USS page by default shows only 2 under "My Open Requests" it would be great if we have search box similar to what we have in employee interface.
This idea has been delivered with the 17.2 release. Using Service Point now business user can view all their open/close tickets under My Ticket section . Our design doesn't warrant a need for search within the business user's ticket and hence is not included in part of new interface. For more information, please refer to Service Point - CA Service Management - 17.2 Documentation
We are including this in our new business user design which is currently under development.
In the USS interface it should be possible to search any registered case, looking for any of the following filters or combination of them: Case number, keyword, creation date, etc.
This idea is being Wish-Listed for potential inclusion in a future release.
Before this idea moves to the next stage (Currently Planned or Not Planned), I would like to invite community members to please provide additional input and/or vote. Please note that Wish-listed ideas are selected for inclusion in a release based on multiple factors including - number of votes from community members, alignment of idea with a release's themes and goals, complexities and risks involved in implementing the idea, so a timeframe for availability of the idea as a product feature/functionality cannot be provided. Additionally, the implementation of your idea may not be exactly as requested and/or may be delivered in a new user experience.
yeah, this will be very useful for users to search their requests. we should be able to search both SC and SD tickets..