Recently, I had a customer who had trouble trying to determine the correct process to upload files to a Support Case. After much trial and error he was able to figure it out. He would like us to have text labeling next to the upload files symbol. Having a text label added to the upload files icon would help other users avoid the same problem in the future. I attached a screenshot where the customer would like a label.
Here is the customer's actual feedback-
"I was asked to upload files – using IE there was no information. I was able to get special permissions to install Chrome (which doesn’t work for many VA internal websites and is locked to prevent useful configurations).
It worked and I spent several minutes trying to figure out how to upload until I found this one icon – thought clicking Upload Manager but it isn’t a link.
Not intuitive – need to run the entire support site thru a UX exercise."