Idea Details

Allow users to add a description when inserting a new problem workflow task

Last activity 05-31-2019 02:11 AM
BenSnook's profile image
09-01-2015 10:45 AM

Our Problem Management team would like to be able to add a description to any new tasks that they insert into a workflow on a problem ticket. This can be done after the task is inserted, however they would like to see the field on the insert new task form so that it can be done there. Their reasoning is so that they can add a description of what needs to be done for this particular task to the assignee of the task.


09-01-2017 11:02 AM

Yes, this idea is being considered for all ticket types.

08-15-2017 03:03 PM

I hope this also include Request Change Tasks too, right?

04-20-2017 03:47 PM

BenSnook - Thank you for submitting this idea. The product team is reviewing this idea and is looking for additional input from other community members.


Community Members: If you agree that this is a good idea, please vote and add comments with details about your requirements.


04-11-2017 04:51 PM

From Gutis:


Current functionality allows to insert assignee, group, CI and dates.

The idea is to allow insert task description, so you can define what should be done