Idea Details

CASDGTW Probe: Custom Close Status in update query.

Last activity 12-17-2016 03:28 PM
EdneiLRuiz's profile image
08-27-2015 01:23 PM

While checking the status of the incidents, the probe conducts a SQL query of incidents closed by codes "CL", "CLUNRSLV" and "CLREQ". This query is hardcoded.

In custom SDM environments such codes can change.

The probe should allow customization of close codes of the incidents in the SQL Query.

 

Ednei.