currently when a Service Desk webengine patch installs some htmpl files that are customized in the site\mods
directory the Service Desk administrators would need to manually recustomize the customized htmpl files based
on the files from the patch. This adds a lot of maintenance work as many webengine patches would need to be
If the patch install can automatically merge the changes to the existing customized htmpl files, that would be great.