The purpose of this idea is to request that asset information collected within UIM be presented to Spectrum so that we can reduce swivel chair activity by NOC or other end users of Spectrum. UIM collects things like OS/Release/Service Pack level which is not presented in Spectrum. From a Spectrum perspective, all we know is that an entity exists within UIM, the model is very generic "NimsoftHost". Within the Information Tab -> Asset Information, why can't we see the same information collected in UIM?
Example information presented within UIM:
OS Type: Windows
OS Name: WindowsServer-2012-R2
OS Version: 6.3.9600
OS Description: Service Pack 0 Build 9600
We need to route trouble tickets to different groups based on OS type. There is no current intelligable way for a user in Spectrum to determine the OS type/release information on a host without opening UIM or some other method. Ideally, when an alarm is raised, we would configure the event to look at a Spectrum attribute to determine the OS type and route that alarm acccordingly.
Additional thought - include the user tags as well.
Thanks for you consideration.