It would be good that in USM create notes by default and these notes could be assigned to alerts. This functionality already existed in the old alarm console and I.M. What I ask is that this functionality will not disappear.
We need to attach predefined notes to certain alerts, permanently. We have created a table (PRIV_NOTE_HISTORY) that stores this information (see https://communities.ca.com/thread/241724888) and then we use this information to obtain reports. In USM it is not possible to attach notes. We need the same functionality in USM as if we have IM.
There is an idea created by Nestor Falcón similar to mine (https://communities.ca.com/ideas/235735012-attach-predefined-notes-to-alarms-in-usm)
Customer wants is able to create and attach note to the UIM alarm. Is this is right understanding?
I have seen, this is normally achieved thru the note/additional description section in the integrated service desk tool like service aide or service now.
Only reason for having this functionality on UIM which I could think of is that UIM is not integrated with any service desk.
That being said, I would like to understand the use case better.