Please let us know when we will have CASDGTW probe supporting new CA Service Desk v14.1. I checked with support and current CASDGTW probe is compatible until SD v12.9
We are not investing is casdgtw probe. For integration with ca service desk please use the sdgtw probe.
I am closing this idea since latest version is supported by sdgtw probe.
No casdgtw 2.51 does not support SDM r14.x, you need another probe sdgtw which does support SDM r14.
Does the current version (2.51) of the casdgtw probe work with SDM r14.1 and r17?
Several customers in EMEA are utilizing that integration and are in the process of migrating to CASM 14.1 at the moment, please make this a priority,
We have a customer in the UK who would benefit from this probe being validated at the latest CA SDM release; 14.1.02.
Chris_Hackett, I have move this idea back to Infrastructure Management Community. casdgtw is part of UIM.
Moving to Service Management Community - Category: CA Service Desk