Idea Details

CASDGTW probe support for latest Service Desk version

Last activity 21 days ago
AbhijitD's profile image
09-09-2015 01:38 AM



Please let us know when we will have CASDGTW probe supporting new CA Service Desk v14.1. I checked with support and current CASDGTW probe is compatible until SD v12.9





09-27-2017 03:57 AM

We are not investing is casdgtw probe. For integration with ca service desk please use the sdgtw probe.

I am closing this idea since latest version is supported by sdgtw probe.




08-16-2017 10:19 AM

Thanks Peter.

08-16-2017 10:09 AM

No casdgtw 2.51 does not support SDM r14.x, you need another probe sdgtw which does support SDM r14.

08-16-2017 08:52 AM

Does the current version (2.51) of the casdgtw probe work with SDM r14.1 and r17?

04-28-2016 04:52 AM

Several customers in EMEA are utilizing that integration and are in the process of migrating to CASM 14.1 at the moment, please make this a priority,

04-06-2016 12:30 PM

We have a customer in the UK who would benefit from this probe being validated at the latest CA SDM release; 14.1.02.

03-25-2016 09:57 AM

Chris_Hackett, I have move this idea back to Infrastructure Management Community. casdgtw is part of UIM.

09-15-2015 11:45 AM

Moving to Service Management Community - Category: CA Service Desk