Idea Details

Actions in email notification to update tickets

Last activity 20 days ago
TMACUL's profile image
05-27-2017 07:18 PM

I would like to see on CA SDM some feature to do actions, for update ticket, exactly like we'd posted on communities.



  • Close ticket when resolved
  • Came back to in progress when resolved


Close button/url in email notification 

Customize Notification Message - "Like" "Unlike" Facebook (Close and Reopen ticket)-- [DocumentBodyEnd:2bc1f1e0-0fe6-4ec7-bbb9-8b87707d9472] -->


06-02-2017 08:41 AM

TMACULThank you for submitting this idea. The product team is reviewing this idea and is looking for additional input from other community members.


Community Members: If you agree that this is a good idea, please vote and add comments with details about your requirements.