I would like to see on CA SDM some feature to do actions, for update ticket, exactly like we'd posted on communities.
- Close ticket when resolved
- Came back to in progress when resolved
Close button/url in email notification
Customize Notification Message - "Like" "Unlike" Facebook (Close and Reopen ticket)-- [DocumentBodyEnd:2bc1f1e0-0fe6-4ec7-bbb9-8b87707d9472] -->