Idea Details

Need method to runtimeStatusDetail from ExposedEventContextInformation

Last activity 12-17-2016 10:44 AM
Catherine Sullivan's profile image
11-26-2014 11:48 AM

The customer needs to include the comments entered into the history field of an access request task.  This data is held in the runtimeStatusDetail12 table (description column). There is currently not an exposed API method to get this data.  There is an exposed method to set runtimeStatusDetail data (ExposedEventContextInformation.createRuntimeStatusDetail() method).  The only current way to get this information would be a SQL query made directly to the database which is not acceptable to the customer.  The customer currently is attempting to use email templates to accomplish this as JavaScript can be included in the template.  Email policies have not worked since PX is also unable to get this data.  See support ticket 21938341-1, and RTC work items 136937 and 136814 for further information.


Comments

02-12-2016 03:35 PM

Thanks for submitting the idea. The use case is clear, however, at this stage we have not seen a high volume of requests for this enhancement. The idea will be moved to the Wish List bucket for further monitoring and consideration in the future.