Idea Details

Add Search for Request/Incident/Problem Workflow Tasks to r14+ menu bar

Last activity 26 days ago
camja06's profile image
02-09-2018 02:19 AM

As noted by Jeffery Mason SDM 14.1.04 IRP Workflow Tasks , there is currently no out-of-box menu item to search Request/Incident/Problem classic workflow tasks.  Menu items exist in the out-of-box 'menubar_sd.htmpl' for Issue and Change workflow tasks.  As an analyst, I would like to be able to initiate from the menu bar a search for Incident/Request/Problem classic workflow tasks by any of the standard fields (status, type, sequence, ticket type, dates, assignment status, assignee etc).


02-22-2018 03:56 PM

Thank you for submitting this idea. The product team is reviewing this idea and is looking for additional input from other community members.


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