Idea Details

Ability to add an attachment to a notification

Last activity 04-15-2015 02:41 PM
ca.portal.admin's profile image
10-12-2012 04:22 AM

We would like to be able to add attachments to notifications. This could be instructions to solve a problem, ...


04-15-2015 02:40 PM

This Customer Idea has been delivered on Wednesday, April 15, 2015, in CA Service Management 14.1.01 (Cumulative Patch 1).  Thank you!

02-03-2015 04:31 AM

Thank you for posting this idea. This idea is currently planned and is in our product backlog.

06-24-2014 03:07 PM

My user community desperately needs this feature.

02-05-2014 02:13 PM

Most wanted in our organization as improvement of our calldesk...

08-28-2013 11:58 PM

Our organisation is also very keen for attachments on Configuration Items.

08-07-2013 01:08 AM

<br>Having 5 customers asking for this...<br><br>Suggestion for Manual Notify:<br>- show a list of attached files<br>- user can select which (if any) he/she wants to send<br><br>In general: the are cases where recipient does not have access to SD, so all necessary information (screenshots etc) has to be sent via email.

08-01-2013 01:44 AM

and also the ability to change the status.

07-18-2013 12:08 AM

or perhaps the ability to include a direct link to a file that&#39;s already attached to the ticket?

04-28-2013 10:16 PM

Also Firefox ESR 10 is no longer supported by Mozilla and compatability with Firefox ESR 17 is now required as this is the only version that can be downloaded from the Mozilla website.

11-15-2012 04:01 PM

Why would you not send them a link to a knowledge article that already exists in SDM?  By taking that approach, you would give them the opportunity to rate the document and provide input on if the solution resolved their issue or not and also allow them to close the ticket while there.  This feature could be useful if you are supporting users who do not have access to the SDM interface, otherwise this discourages them from using SDM.

11-14-2012 08:36 AM

Many of our customers have asked for this functionality before.<br><br>As such we would love to have this in SDM.<br><br>I do believe however that we always need a way for things to be audited, so this could mean that CA will need to implement a way to have the attachements to outgoing emails stored in the system as well.