Idea Details

Direct access to iDash SLA Details page by SLA name

Last activity 12-12-2019 03:20 PM
Ian Barton's profile image
12-12-2019 03:20 PM

Currently, logging into iDash always brings up the main Dashboard, which requires users to then perform several clicks in order to access the details for a particular SLA. We would like the ability to generate a URL based on the SLA name that would take the user directly to that details page (after authentication, of course).

The main user scenario would be for our monitoring tools to generate the proper URL when generating a ticket in response to an alarm raised by iDash (e.g. a predicted miss). Our support teams feel that the ability to go directly to the details of the SLA named in the alarm should improve response times and accuracy.