Idea Details

Delete a device from nimsoft IM and UMP

Last activity 06-13-2019 10:07 AM
Lijin's profile image
04-02-2015 12:02 PM

Right now the deletion of device from the UMP and IM of Nimsoft is a hectic process. Can you make it a simple one




11-01-2017 11:39 AM

MichaelHarris is that situation what you can do then if you know for sure that the robots that are removed are gone for good and accounted for, you could stop the Nimsoft Robot Services on those robots hub box, delete the robots.sds file in the \nimsoft\hub folder and then start back up. The hubs robot list will be empty and all robots then will re-register them selves and you'll have a only valid and running robots checking into the hub at that moment. 

11-01-2017 03:25 AM

I wish the removal of a device (in USM) were capable of doing it.

Unfortunately, we need you to spend little extra scripting time.

We have HUB callback "removerobot" which allows you to detach robot from hub.

robot unregister from hub time out 



Yu Ishitani

10-31-2017 02:46 PM


I'm well aware of that feature and have been using it since released. That still however doesn't resolve the original issue of deleting it also from the hub inventory even if the robot has stopped reporting. I still have to go to each affected hub and remove the robot from its inventory. While as long as it is only a couple of systems that's not that bad there have been times I've had to remove hundreds. Death by a thousand clicks.

This is how I interpreted the original idea. Make it to where we only have to delete once.

10-24-2017 02:18 PM

Hi Micheal,


In UIM 8.51 in USM you can go down into the inventory section  and find a robot or device you want to delete.

put  a check mark next to it and go to actions and choose delete selected.

you will be presented with a dialogue with 3 options.

You can choose as you see fit.


The one thing this does not do is if the robot or device is still reporting into IM then it will still be displayed there.

The above process can not deactivate or uninstall a robot.


Hope this helps clarify.


If you are having a problem with this I would suggest opening a support case.

10-24-2017 02:06 PM

This is labeled as "Delivered". I'd like to know in what version. I'm running 8.51 with the latest service packs and hot fixes. Still not there. Don't claim it's "delivered" but only in a version prior to GA.

I'm throwing the BS flag here.

04-13-2016 04:49 AM

This command line solution that might be usefull for automation (tested on 8.31):


  ./bin/pu -u *** -p 'yyy' /domain/hub/robot/discovery_server remove_master_devices_by_cskeys 570c9f0f-91cc-41cb-a7a4-d69accc72853


I am new to CA UIM and will be happy to hear if there is an equally simple way to get the cs_key.

A "select * from cm_computer_system" is not always practical.

04-05-2016 01:35 PM

Hi Mathew,


when is this going to be implemented? I do not see any timelines and it is also something that we would like to have as well.




02-24-2016 12:26 PM

I have also just upgraded to UIM/UMP 8.40 and couldn't see this either...

02-23-2016 02:19 PM

cooja09 wrote: "With our next release you be able to perform the deletes from within the USM GUI."


That's a good start.  We just upgraded to 8.4, so I am trying to find the new functionality.  I clicked a server I wanted to delete and checked the Actions menu, but there was no "Delete" option.  Where is the new option?  Thanks!

10-27-2015 03:55 PM

Hi All,


Thanks to those who have contacted me with interest in participating in this discussion. I have sent an email and a Webex invite out to all of you. I look forward to conversing with each of you and better understanding your needs and critical use cases of UIM. If you have contacted me, but have not recieved an email, please reach out to me again.


I am planning on a Webex meeting to discuss this at 10:00 AM Mountain time on Wednesday October 28th. If you have not contacted me and would like to join us, please send me an email at I will be sure to forward the invite.



10-21-2015 12:07 PM

Add me to

10-21-2015 10:42 AM

Count me in.



Neal Timm


OneNeck® IT Solutions, a TDS® Company

Direct:  303.734.4078



10-21-2015 10:22 AM

Count me also in

10-21-2015 10:10 AM


Count me also in

10-21-2015 10:01 AM

Count me in... Sent email...

10-20-2015 08:39 PM

Hi Everyone,


I am a Product Owner for UIM. I am seeking the input of customers to help provide their thoughts as we improve the UIM solution to better handle the delete use cases that exist in the product. If you are interested in working via a private group that has a focus on this idea, I am asking that you send me an email. Once I receive an email from you, I will send you correspondence on our next steps forward.




Matthew Caraway

07-09-2015 02:08 PM

I just learned about this yesterday so sharing on this post since its directly related. This new probe utility option in the discovery_server probe only removes the instance of the target robot in all associated tables but does not remove the QoS data associated with the robot being deleted.

05-08-2015 04:04 AM

That’s a great news Jim. Any idea which release will have this feature published in full fledge…. Right now it’s a pain to delete these unwanted QOS and node details of the same



Lijin Sarachandran

Associate Infrastructure Specialist


       <callto:tel:3822236>      <>     <callto:mob:+919995269269>

05-06-2015 09:07 PM


I'm Jim Cooke, the Product Manager for the UIM Server Core Service team.   As noted above we actually already accepted these requests into our backlog. So I have set the status of this request accordingly. One other note however, with respect to the SQL procedures for deleting data from the NIS tables...  As of UIM Server 8.1, inventory data is going to both the NIS tables and to our new UDM (Unified Data Management) data store.  To facilitate keeping both data stores in sync, we provided Discovery Server callbacks to delete CS_IDs.  With our next release you be able to perform the deletes from within the USM GUI.  We are also working on providing a means to designate that the deleted inventory items should not come back into the inventory via any of the discovery avenues.  All the other ideas, for decommissioning both inventory and monitoring and having the option to also deal with the associated QoS, are also in the backlog for subsequent releases.


Best Regards,

Jim Cooke, Product Manager, UIM Core Services

05-06-2015 12:02 PM

Yes this would be great.  I have written a python script to delete from all the discovery and device tables as well as the qos but still would be great to have it built in the product.  Only thing that is hard to script is the niscache stuff would be nice if deleting a device would delete it from the nis cache as well.

04-02-2015 07:20 PM

Right now you have to remove the robot from IM and then manually run a SQL statement "delete from cm_computer_system where...." to remove it from the UMP (neither of which removes the QoS data associated with the device).? It'd be nice to remove a device from a single location and be assured that it's removed cleanly and thoroughly.

On a related note, it's annoying when you remove a robot from IM (in preparation for a server decom) and it comes right back in because the robot is still running on the server.? Right now we have to wait for the server to be shutdown or login to the server to stop the robot before it can be removed from IM.

04-02-2015 07:20 PM

Speaking for myself, I'd like a standard way to remove any network or agent-based device completely (including the QoS data).? However, a record will probably need to remain somewhere so discovery knows what to ignore.? Here are a couple other well-promoted Ideas that are closely related to this one.

When removing a robot/agent, have the option to delete historical qos and alarms. If robot is renamed, merge old QoS
It looks like this Idea was accepted on 7/20/2014.

Function to remove devices/hosts from system with all related data
It says this Idea was accepted for consideration on 5/1/2014.