Idea Details

Reusable service option group with new preselection-setting

Last activity 03-22-2018 08:08 AM
Tom Halang's profile image
09-15-2017 07:43 AM

We as a Multi-Service-Provider face different challenges with the design of services for our customers in CA Service Catalog which leads to additional effort in consequence of missing or less mature features.

A challenge is caused by the given preselection-settings of a service option group. If a service option is needed firmly preselected in Service A and unchecked in Service B we currently have to create the service option group and also the service option twice times (for one customer) because the preselection preferences has to set up within the service option group-settings.

It should be possible to define the preselection-setting depending on the service and not only once in the service option group.