Idea Details

Manual Notifications in HTML Format

Last activity 06-13-2019 10:11 AM
diogo.nobrega's profile image
05-25-2018 01:16 PM

According to this KB document (Can we send Manual Notifications in HTML format? - CA Knowledge), in CA Service Desk Manager 17.1 we still can't send manual notifications in HTML format. Even the Manual Notification Template don't have an HTML editor.


I think this feature meets a real business need since e-mail messages are an important way in which Service Desk analysts can get in touch with the customers and end users.


This idea was first proposed in 2012 (HTML formatting for Manual Notifications in SDM 12.6.) and then in 2014 (HTML Support for manual notification ). In both cases, the idea hasn't attracted much attention and their status is "Not planned". Maybe it's time to reconsider the idea?


Thanks in advance,



04-23-2019 10:24 PM

Please plan for this option, as it is becoming frustrating for engineer to send manual notify in text format. When maileater can receive html format, activity notification can send html format, why manual notify is still in text format. Many competitor's solution have already offered this option. It will be good for CA and partner like us if it is planned at the earliest before it becomes too late.

10-04-2018 10:50 AM

This idea is being Wish-Listed for potential inclusion in a future release.


Before this idea moves to the next stage (Currently Planned or Not Planned), I would like to invite community members to please provide additional input and/or vote. Please note that Wish-listed ideas are selected for inclusion in a release based on multiple factors including - number of votes from community members, alignment of idea with a release's themes and goals, complexities and risks involved in implementing the idea, so a timeframe for availability of the idea as a product feature/functionality cannot be provided. Additionally, the implementation of your idea may not be exactly as requested and/or may be delivered in a new user experience. 

05-25-2018 02:40 PM

Nice, these links will certainly be useful. Thanks, Tiago!