Idea Details

Importing recording files from backups and viewing in PAM

Last activity 06-03-2019 08:22 PM
Uday.G's profile image
04-13-2016 09:32 AM

We need a way to view recordings once they have been removed and brought back in. For example, if we decide to delete recording files older than 60 days (they will be on backups) and 4 months later we have a requirement to view a recording. PAM won’t allow us to restore the file and view it in PAM.


So, we need a mechanism to do

  1. 1) Import recording files and make them available for viewing
  2. 2) Provide an external viewer (currently, the file format only works with PAM)


07-28-2016 03:21 PM

Hi Uday.G - Thank you for your submission.  This item is currently under review.



04-13-2016 10:26 AM

This is a very valid need. Due to storage constraints, there are time when you have to delete old recordings (once they have been backed up). Currently, there is no way to bring back a "restored" recording and view it.

One of the two methods would be ok.

04-13-2016 09:40 AM

Excellent idea, it enables to store a security copy and when necessary we can watch the session recordings and also it avoid a too large sizing of storage. I hope this idea gets in place.