Idea Details

Direct paste of screenshots

Last activity 05-31-2019 01:47 AM
Anon Anon's profile image
07-15-2013 03:22 PM

allow a user (analyst / employee/customer) to paste an image to a form (e.g. the attachemnt htmpl) and make this image an attachment to the request/incident/change/etc.


just like in GMail, when you paste an image (from the clipboard, after pressint ALT-Print Screen) and the immaged is attached to the email.


you can go even further and store the images in the database instead of files


02-20-2018 04:50 AM

xFlow analyst interface already has the ability to drag and drop images/files to the tickets.


Drag and drop of images/files will be available to the business user during the ticket creation process as proposed in our new business user interface which would be an enhancement/replacement to our current USS offering. 

11-29-2017 04:50 PM

Drag and drop always easier!

07-18-2017 05:35 PM



Thank you for the feedback. We understand the inefficiencies this process causes, as well as the importance to the community - so we are looking into how we can incorporate this into an upcoming release. We will be sure to update this Idea as we move this forward.


Best Regards,


07-14-2017 03:19 PM

Carol Piccus, this issue is very boring and cumbersome for users. The workaround: save new image, upload file, new image, upload file,... isn´t productive! I am working in Brazilian banking with around 180 licenses of CA SDM and this issues direct impact about knowledge process. I think to resolve issue old is more critical that implement new features!

03-27-2017 04:10 PM

This idea is being Wish-Listed for potential inclusion in a future release.


Before this idea moves to the next stage (Currently Planned or Not Planned), I would like to invite community members to please provide additional input and/or vote. Please note that Wish-listed ideas are selected for inclusion in a release based on multiple factors including - number of votes from community members, alignment of idea with a release's themes and goals, complexities and risks involved in implementing the idea, so a timeframe for availability of the idea as a product feature/functionality cannot be provided. Additionally, the implementation of your idea may not be exactly as requested and/or may be delivered in a new user experience. 

02-15-2017 08:24 AM

Voted. This modern process is essential.

06-02-2016 11:40 AM

It seems the upcoming  R14.1 cum3/Hampi new analyst interface xFlow has this feature, with the help from CA ClipIT.

05-25-2016 05:07 AM

We have to capture the agile concept and get this feature available. I vote for this idea!

05-16-2016 08:53 AM

Cristi, you got it wrong. The question is not taking a screenshot, but pasting the screenshot (or another image) that is already in clipboard. We could take a screenshot by simply hitting the PrintScreen button, going automatically to clipboard.

05-16-2016 04:03 AM

As far as I know, taking a screenshot from a web page needs a browser plugin/activex control (either Java or Flash). Given the fact that these will disappear in the - not so distant - future, I don't see how this feature would be implemented in a reliable way, without any external helper programs.

Having said that, it would be an extremely useful feature for reporting an incident or editing a Knowledge Document.

03-08-2016 01:45 PM

all modern web app have this features so I vote up too

01-19-2016 08:11 AM

This would be a must-have feature. Some customers already asked for it, but unfortunately SDM doesn't have this. The direct paste could come from any clipboard images too, not only screenshots.

12-23-2015 09:52 AM

Hm, if this is considered, please make it a toggle option where some sites could choose to NOT implement it.   Due to the overwhelmingly large volume of attachments in our implementation, we are interfaced with a content management system that stores the attachments outside of SDM.   

11-30-2015 12:23 PM

I do agree with ARMIN Lengauer point of view. Images must not be stored in the database. After receiving the content sent, the code identifies the binary content, remove it from the text and saves it on the hard drive, then insert into the text a tag that makes reference to the file, very similar to what occurs with the <img /> tag.

05-15-2015 02:18 AM

Thanks for your voting and feedback, we are reviewing this idea currently. In the meantime there seems to be 2 main aspects here one is pasting of a screen capture or some rich text content into an area that will the then attach the same to the ticket. the natural corollary to this is the rendering of this content at a later point when the same or a different user views this ticket, e.g. a business user pasting a screen shot and the analyst viewing the ticket with this screen shot. Now there are two possibilities here, either this can be made an attachment to the ticket or it can be saved as a comment with rich text enabled.

I would like to solicit views on the above or if anyone has any other thoughts around the subject....

04-30-2015 06:47 AM

Pasting images or other content to the form would be a great usability feature !

storing images in the database is a different topic - not voting for this.

03-02-2015 05:49 PM

Customers are always asking why they cannot copy and paste images to forms.    I also agree with everyone's comments regarding knowledge document images.  It is currently very time consuming and puts people off creating knowledge documents with images.

02-09-2015 09:00 AM

Definitely voting up.

See also Idea Drag and Drop

10-02-2014 07:38 PM

I wholeheartedly agree too!

10-02-2014 03:32 PM

I agree with Ken.Kasmar. This would be appreciated by the knowledge authors at our location. Having to create image files and upload them is very cumbersome in addition to not being able to upload multiple files at one time.

08-15-2013 11:24 AM

And even more valuable would be this ability for Knowledge docs.  The insert/upload/adjust process is somewhat cumbersome especially if a doc has a lot of graphics.