Idea Details

Service Desk 17.0 and Spectrum 10.2 Integration

Last activity 06-13-2019 09:21 AM
Chandeshwer's profile image
05-04-2017 03:46 AM

@Nagesh JaiswalHi CA Service Desk Team,


Could we please know when Service Desk 17 and Spectrum 10.2 release would be compatible with  as this is very important for us?

We just implemented both in our environment but we are unable to integrate due to compatibility issues. Copying the latest integration link for your reference:


Integration Compatibility - CA Spectrum - 10.2 and 10.2.1 - CA Technologies Documentation 


Appreciate your fast response.






05-08-2017 08:44 AM

We are marking this item as "wish-listed" and will look to certify the integration in a coming release. Please note that this will be dependent upon the idea ( ) also being addressed.

05-08-2017 07:42 AM

Hi Carol,

I already raised issue with CA support and they updated it is not supported.




05-08-2017 07:21 AM

Chandeshwer - There was no change from 14.1 to 17.0 in the integration from the SDM side. If you have not done so yet, please open an issue with CA Support so that the team may help you with the problems you are facing.