Idea Details

Expired password in SDM redirects to defined URL instead of EEM functionality

Last activity 08-31-2017 12:58 PM
Anon Anon's profile image
08-06-2013 03:55 PM

Answers from customer HSBC:

a. What business problem will be solved by adding this new feature? HSBC
   does not use EEM for user login, therefore our user community will not
   know what to do with a redirect to the EEM login page. EEM is configured
   to only be a pass through to what HSBC uses for authentication, that being
   Microsoft Active Directory. We also in turn use a Password Reset Manager
   another Microsoft utility that resets locked accounts based on security
   questions. Keep in mind of the 300K+ users who work for HSBC only a subset
   of them use the Service Desk application and of those NONE of those users
   have ever seen the EEM logon page.

  b. Describe the importance and urgency level. Since this is a unique
   scenario (only users who are locked out of Active Directory) will see this
   re-direct the importance is low for HSBC.

  c. Describe the Enhancement Request in Detail. We should be able to define
   the URL to use when a user is locked out, for that matter we should be
   able to redirect to a defined URL for any redirects due to logon issues
   that CA will redirect to another URL.

  d. Describe how you envision this new feature being implemented. I would
   expect it to be a definition in Options Manager.

  e. Are you willing to formally beta test this new functionality? Yes


10-11-2016 05:06 PM

Seems to be harmless, however, for an End User, getting the EEM login page (when usually this is not touched by end users) maybe a cause of concern (for them) and a big surprise when they know this is working as designed.

Allowing SDM to have a url redirect configured in such case would make it simpler.