Idea Details


Last activity 06-13-2019 09:36 AM
Venkata_Ch's profile image
11-29-2013 06:44 AM

For uploading Attachments via SDM web services CA is currently supporting formats DIME and MIME which are out dated. Our internal portal development team has advised MTOM as a latest technology that can be used having said that SDM product should support the same.


10-11-2017 12:06 PM

Awesome!  You just made my day

10-11-2017 11:56 AM

Hi John, 


Here is information about what is supported in the current release of SDM:  REST HTTP Methods - CA Service Management - 17.0 - CA Technologies Documentation.  Select the section on Managing Attachments for Tickets.




10-11-2017 11:47 AM

Do you have a timeframe (or SD version) for the REST API with MTOM file attachment capabilities?

10-10-2017 03:45 PM

We are not planning to change the SOAP method as we are investing in our REST API going forward. In our REST API, we use HTTP, multi-part message for attachments.

09-15-2016 10:16 AM

This has been under review for almost 3 years.  When will a decision be made? 

09-01-2016 12:05 PM

DIME protocol is obsolete.  It is very difficult to find development tools that still support it, developers to use those tools, and OS that support the technology.  I have seen some .NET solutions that use obsolete WSE 2/3, but that is not an option for us.


We need the next version of Service Desk to support MTOM attachments.  My team needs to make changes to how we are uploading attachments, but at this time cannot for the reasons above.  We are currently using ASP.NET 1.1 code (written 8 years ago) running in the 2.0 framework.

02-03-2014 05:01 AM

With JAX-WS, DIME us no more supported. Furthermore, SDM webservice is based upon axis1, which is no more supported, and axis2 is bugged. Those are more reasons to change SDM webservice engine and support MTOM instead of DIME or MIME.


12-26-2013 03:53 AM

MIME is still actual. RFC 2046, 2046, 2047, 2049. "Old" does not mean "bad" in this case. MIME works and is supported.