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Top 5 Knowledgebase Articles: CA OM Web Viewer 12.1 Troubleshooting - August 2018                

Oct 03, 2018 11:24 AM

Here are the 5 most used Knowledge Base articles about Troubleshooting for CA OM Web Viewer 12.1 in August 2018. When you view one of these articles, please take a moment to let us know that you like it with a comment and a quick thumbs-up rating in the article. You can also reply to this document to let us know of other articles you would like to see about Troubleshooting.

 

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Article (with link)Summary
KB000032517: LaunchAnywhere Error 2 Installing CA OM Web ViewerThe installation fails at initialization with message "LaunchAnywhere Error", "Windows error 2 occurred while loading the Java VM" with Java Build 1.8.0_60-b27 or higher
KB000009663: How to Increase your Java Heap size with CA Web Viewer 12.1Getting kicked out of Web Viewer, or getting unpredictable results, check your heap size first
KB000032916: Error #2 trying to start Apache Tomcat as a service with CA Output Management for WindowsHow to uninstall and reinstall the Tomcat service to resolve this problem or whenever else it is needed.
KB000038115: Starting Tomcat as a service still fails for some reasonThe event viewer shows The Apache Tomcat 8.0 Tomcat8forCAOMWebViewer12 service terminated with the service-specific error: Incorrect function. event ID = 7024
KB000004145: CA DRAS server is not available for security checkAt an attempted logon, users receive the following message:  CA DRAS Server is not available for the security check function. Contact your System Administrator.

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