CA Customer Care

Support Online - Product and Solution Download 

09-20-2019 02:05 PM

To download the product, you must be registered on the Broadcom Support Portal and have have access to a Support Site ID with an active contract for the desired products. If you need help finding your Support Site ID please see the article "What is a Broadcom Support Site ID".

 

To access the Download Management page go to support.broadcom.com, click on the sign-in button; Sign in with your login credentials as shown below:




Once you are logged in, select the Division to go to Download Center.






Click on Product Downloads to access the Download Center. 




In the download center, it will populate the list of products that are associated with your Support Site ID which has valid maintenance. Or you can search the product by name.



After choosing a product, a list with two tabs is displayed "Product Download" and "Solution Downloads". Available product downloads will be displayed. On the desired product item, select the release and service pack.


To download a product, you can either add the product to a cart to download later, download directly through browser, or get an FTP link. The cart method is useful for downloading multiple files.

If you decide to add the product to the cart, navigate to the CART page to continue downloading. 



Verify the component(s) in the CART and checkout to complete the download process.



Download the software using FTP and HTTP Browsers listed in the cart.

 

Note:

FTP can be used for individual downloads as well as orders and zipped files.

HTTP Browser can be used only for individual item downloads.

The HTTP Browser option will not be available for downloading orders and zipped files.

 
If you need help with any of these steps, please contact a CA Customer Care Representative by opening a ticket online, or by calling your local contact number.

Call a Customer Care Representative: CA Contact

Open a Customer Care ticket: Customer Care Request Form


#rolesandresponsibilities
#productdownload
#casupportportal

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