August 2018 To: CA Workload Automation ESP Edition Customers From: The CA Technologies CA Workload Automation ESP Edition Product Team Subject: Introducing Incremental Release Program for CA Workload
Automation ESP Edition 12.0 INC00 On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success,
we regularly release updated versions of our products. Today, we are pleased to announce the formulation of an Incremental Release program for CA Workload Automation ESP Edition 12.0 INC00.
The CA Incremental Release Program is a customer-interactive delivery model where new product features are developed and released using the Agile development methodology. CA’s development teams work closely with customers to create product features for rapid implementation. Rather than waiting for a list of features to be completed before making a new product release available, we work with customers to release new features incrementally, as we complete them. CA will support incremental releases in accordance with CA’s Incremental Release Program – Support Policy and Terms.
If you are interested in participating in the Incremental Release program for CA Workload Automation ESP Edition 12.0 INC00, please review CA’s Incremental Release Program – Support Policy and Terms and contact the CA Workload Automation ESP Edition Product Manager (Michael Kiehl, michael.kiehl@ca.com, 412-494-1049) to discuss the customer requirements recommended for participation. While participation in the Agile development process is not mandatory, CA recommends that customers implementing a release during the Incremental Process participate to ensure that they are kept up to date with all communications pertaining to the release. At the conclusion of the Incremental Release program, all of the new features and maintenance introduced during the program will be rolled into a ‘complete’ release which is supported under CA’s Standard Support Policy. You can download your copy of CA Workload Automation ESP Edition 12.0 INC00 from CA Support Online or with CA Chorus™ Software Manager (CA CSM). The Incremental Release will be recognizable by the genlevel field INC00. If you have any questions or require assistance contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country. Should you need any assistance in understanding these new features, or implementing this latest release, our CA Services experts can help. For more information on CA Services and how you can leverage our expertise, please visit www.ca.com/services. To connect, learn and share with other customers, join and participate in our CA Workload Automation ESP Edition Community at https://communities.ca.com/. For a list of courses recommended by role, please visit the CA Learning Paths and select desired product. Note: Courses are updated based on functional impact as well as high-demand, therefore, courses created from previous releases may apply to the current release. Thank you for your business. We look forward to working with you. |