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Customer satisifaction survey not received for case: 20044789

I have not received a satisfaction survey to provide feedback. #customercare #customerservice #satisfactionsurvey #customerfeedback #feedback;survey J.W


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RE: Customer satisifaction survey not received for case: 20044789

Customer Care Representative | Customer Care Broadcom -- --------------- Original Message: Sent: 09-06-2019 10:04 AM From: J W Subject: Customer satisifaction survey not received for case: 20044789 This case was closed by Broadcom support on 04 Sep. 2019. I have not received a satisfaction survey to provide feedback. #customercare #customerservice #satisfactionsurvey #customerfeedback #feedback;survey J.W



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RE: Customer satisifaction survey not received for case: 20044789

Apologies, JW. We are looking into this with our software vendor to find out why the invitation was not sent. The issue has been escalated to the vendor's engineering team. Stay tuned. Hopefully we'll have an answer soon. -- Lenn Thompson Community Manager, Mainframe Division Broadcom...


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RE: Customer satisifaction survey not received for case: 20044789

It has been more than 10 days and I have still not received a satisfaction survey. Have they been discontinued?