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RE: Customer satisifaction survey not received for case: 20044789

Apologies, JW. We are looking into this with our software vendor to find out why the invitation was not sent. The issue has been escalated to the vendor's engineering team. Stay tuned. Hopefully we'll have an answer soon. -- Lenn Thompson Community Manager, Mainframe Division Broadcom Inc....


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RE: Customer satisifaction survey not received for case: 20044789

It has been more than 10 days and I have still not received a satisfaction survey. Have they been discontinued? I did not see an announcement that Broadcom would stop using them; as I have received one after each case since the acquisition. J.W. -- "No matter where you go, there you are." -...


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RE: Customer satisifaction survey not received for case: 20044789

Hello, We have forwarded your feedback to the concerned team and our team investigating on it. We will keep you updated. Thank you for bringing this to our notice. Regards, Heena -- Heena Tabassum Sr. Customer Care Representative | Customer Care Broadcom -- --------------- Original Message:...


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Customer satisifaction survey not received for case: 20044789

This case was closed by Broadcom support on 04 Sep. 2019. I have not received a satisfaction survey to provide feedback. #customercare #customerservice #satisfactionsurvey #customerfeedback #feedback;survey J.W. -- "No matter where you go, there you are." - TAoBB:AtED -- ​​​​​​​​​