Broadcom Customer Care

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  • 1.  Support Portal does not show my Open Case on the Home tab [My Open Cases]

    Posted Mar 20, 2024 04:07 PM

    Here's what my Home tab looks like, even though I have one open case.

    When I go to the My Cases tab, it shows up.



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    Doug Seaver
    Systems Development Services Specialist
    Gen Tool Support
    WisDOT
    Madison, WI, USA
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  • 2.  RE: Support Portal does not show my Open Case on the Home tab [My Open Cases]

    Broadcom Employee
    Posted Mar 21, 2024 11:44 AM

    Hi @Douglas Seaver,

    As per the screenshot shared the Status selected is = Closed
    Please refer to this KB Creating and customizing case views on the Broadcom support portal to create a new view.

    If you still face any issue or have questions, Please raise a case by selecting the product as "Support portal"

    I hope this helps!



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    Regards,
    Ravi Kumar
    Customer Care Community Admin
    Broadcom Software
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    Original Message


  • 3.  RE: Support Portal does not show my Open Case on the Home tab [My Open Cases]

    Posted Mar 21, 2024 03:42 PM
    Thank you. I don't have an issue with the My Cases or All Cases tabs.
    The status in the screenshot is actually [cid:image008.png@01DA7B9D.9FD2B880]

    So it is showing my open case in whatever non-closed status it is in (yesterday it was Pending Customer Action).

    I was just wondering why the Home tab says My Open Cases but does not show my open case. Unless the status has to match exactly to Open.
    The document doesn't seem to indicate a way to customize the Home tab (or I may be misreading something).

    [cid:image001.png@01DA7B9C.4F00D460]<https: wisconsindot.gov/pages/home.aspx="">

    Douglas Seaver
    BITS-ADS-DMV Core Systems Unit
    Division of Business Management
    Wisconsin Department of Transportation
    (608) 266-7770 office
    douglas.seaver@dot.wi.gov<mailto:douglas.seaver@dot.wi.gov>
    wisconsindot.gov<https: wisconsindot.gov/pages/home.aspx="">
    [cid:image002.png@01DA7B9C.4F00D460]<https: www.youtube.com/user/wisdot=""> [cid:image003.png@01DA7B9C.4F00D460] <https: www.facebook.com/wisdot=""> [cid:image004.png@01DA7B9C.4F00D460] <https: twitter.com/wisconsindot=""> [cid:image005.png@01DA7B9C.4F00D460] <https: www.linkedin.com/company/wisconsin-department-of-transportation/=""> [cid:image006.png@01DA7B9C.4F00D460] <https: www.instagram.com/wisdot/=""> [cid:image007.png@01DA7B9C.4F00D460] <https: wisdot.libsyn.com/="">


    Original Message


  • 4.  RE: Support Portal does not show my Open Case on the Home tab [My Open Cases]

    Broadcom Employee
    Posted Mar 22, 2024 11:02 AM
    Edited by Aparna GS Mar 22, 2024 11:05 AM

    Hello Douglas, 

    Thank you for reporting. We have already made an ask with the enhancement team to change the default view/feature in Dashboard and Wolken Home Page where the cases which are NOT closed shall be displayed (the logic currently I believe is "Status = Open" to be changed to "Status = Not Closed")

    They will be processing this request in coming days. 

    Appreciate your patience & understanding! 

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    Aparna GS
    Global Customer Assistance
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    Original Message