Attempt 2: Ex-customer MX records wrong in Messagelabs - all email bounces

[Robin Clive-Matthews]

Posting this again - evidently I chose the wrong option last time - should have been posted as an open ended discussion not a question to be answered - I wasn't able to reply to it!
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I'm an ex-customer of MessageLabs/Symantec Email Security.cloud (as of about three years ago!)

There seems to be some record of my domain within the email security.cloud system because nobody who still sends email via email security.cloud is able to email my domain. The emails just bounce.

Everyone else is able to email my domain fine. e.g. if they send email via Microsoft 365, or any other mail security product form any other vendor.

My internet DNS MX records are correct, but email security.cloud is ignoring them.

Can somebody please remove all traces of my domains (especially mail server MX records, and all references to the domain names themselves) from the email security.cloud internal systems?

Happy to share domain details via private message.

Thanks.

[Ravi Kumar B]

Hi @Robin Clive-Matthews

To check this further, Please send me the details via private message.

Thank you.

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Regards,
Ravi Kumar
Customer Care Community Admin
Broadcom Software
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[Samir Drideche Berrouane]

Hi Robin,

Could you please share the impacted domain ? 

Thank you.
Samir

[Samir Drideche Berrouane]

Greetings Robin,

You should no longer have this issue again as we have now removed the remaining config from the back end.

Please test it again and let us know if any further help will be needed.

Regards,
Samir

[Robin Clive-Matthews]

Hi, thanks for your help resolving this. Emails are now getting through to us that were previously bouncing. Much appreciated!

[Ravi Kumar B]

Hi Robin,

Thanks for the confirmation. 

Best Regards,

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Regards,
Ravi Kumar
Customer Care Community Admin
Broadcom Software
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