Broadcom Customer Care

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5 years ago
4 people recommend this.

As a CA Technologies customer on active maintenance, you have the ability to provide input into the development of future
releases of your CA Technologies product. All enhancement ...

5 years ago
3 people recommend this.

These are the instructions to check the Status on a Support case:
 

1. If you are using support.ca.com, please log in and go to Case Management

    Please note that there are ...

5 years ago
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Attachments
5 years ago
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Introduction/Summary: 

If you would like to recieve monthly product notificaitons for things like: new product releases, patches, or critical alerts. Follow the steps below to get ...

5 years ago
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Please keep the license file handy during the entire process.
 

1. In Infrastructure Manager (IM) open Licenses under Archive
2. Copy entire license package except the license ...

5 years ago
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What is the Environment Profile on the support.ca.com portal?

The Environment Profile on your support.ca.com account is a function where you can enter information that will help ...

5 years ago
4 people recommend this.

Questions/Problem:


How can I download my course completion certificate?
Customer completed the course but didn’t get a completion certificate.
Where do I find my training certificate? 

Resolution:

1. ...

5 years ago
1 person recommends this.

Why do I need a "My Products" list?
 

The "My Products" list comes in handy, when your company has a lot of different products but you only work with a few of them; ie. The company ...

5 years ago
3 people recommend this.

The following instructions describe how to apply or update the ca.olf license file used by some CA Products that use ALP Licensing.
Step 1: If you installed a CA product that uses ...

5 years ago
2 people recommend this.

Summary: This article shows how to use the "CA Technologies Project Managment" (formerly called "Go Live with CA Technologies) functionality to set up Project ID on a support.ca.com ...