Broadcom Customer Care

Demo: How to Register for CA Support Access 

04-25-2017 03:04 PM

Go to ca.com/register and enter your enterprise site ID in order to have access to support case management, software downloads and patches, restricted documentation, and more. 

 

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If you are new user of products from CA Technologies, the first thing you’ll want to do is register your product so you can take advantage of the many exclusive online resources CA has to offer.

 

To do this start at ca.com/register or, from our home page, click the "sign-in" button, then, choose "register now."

 

Filling-out the form on this page gives you basic access to ca.com and the CA communities. This basic registration does not however, get you automatic access to Ca Support – where “case management”, “downloads”, and “premium” support content can be found.

 

To get access to these areas click here on "CA Support".

 

Doing this expands the basic registration form to show additional fields.  Here basic information about your company needs to be entered as well as your Enterprise-Site ID. This added registration information is required to get access to CA Support.

 

Choose "enterprise support access" here to enter your site information.

 

If you don't know your ID, contact Customer Care by phone or by clicking the "chat" button.

 

To start a chat, enter your contact details, your email, and just write "Enterprise site ID," in this box and the Customer Care representative will know what to do.

 

Once you have completed all the required fields, select "register now."

 

Registrations are approved by the next business day.

 

Once your registration is approved, you'll receive an email that looks like this... prompting you to click the green button to complete the registration. This is an important step because if you don't click it, you won’t be registered.

 

Once your registration is complete, you'll see this screen, and you will be allowed to log-in, update your profile at any time, and you'll be able to download components, download software, and open “support cases” as related to your support contract.

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