Here are few frequently asked questions on Broadcom Case Management:
1. How to create a Support Case?
A Support case can be created either using the Support Portal Case Management or by calling Broadcom Customer Care. To create a case using the Support Portal, please follow these steps.
Note: One must have access to a valid support Site ID.
2. How to create and manage case views?
Users have the ability to create new case views and manage the existing views on Broadcom Support Portal Case Management. Please refer to the Article - How to create and customize Case Views
3. Unable to view my closed cases?
To access all your closed cases, please create a view for closed cases by following these steps.
4. The settings and filter is grayed out on my case view. How do I customize my case view?
The default case view is not editable. To have these options enabled, please create a new case view and then customize the columns.
5. How to update or add comments to an existing case?
Any case can be updated by adding comments to the case using the Support Portal Case Management. The Unified History and comments tab are available at the bottom of the page. A notification will be sent to the assigned engineer with an update.
6. How to attach a file and is there any limit to attach a file to a case?
Files can be attached using the file attachment option available within the case on the Support Portal. To upload/attach the files to a case, refer to the article "How to upload files to Case Management
Note: There is no size limit for attaching a file to a case.
7. Can I change the Severity of a case on the Support Portal?
Yes, case severity can be changed in the case management online. To change the severity at the customer portal, please click the pen icon beside the severity field