Dear Mainframe Customers,
Across the globe, the Novel Coronavirus (COVID-19) is posing new challenges and forcing a great deal of change. One thing that has not changed is Broadcom's commitment to support our customers as a true partner. We understand the disruption everyone is seeing due to the virus, its impact on personnel, and the difficulty it may present to businesses' ability to access needed skills and resources. Mainframe IT shops are not immune. The shortage of resources is leaving many with limited windows of opportunity to complete scheduled upgrades to products prior to their End of Support. We're minimizing this impact.
To ensure you are able to get maximum value from new product features and enhancements, Broadcom is offering Limited Support for all mainframe product releases entering End of Service in Broadcom's fiscal year 2020. Limited Support will be provided at no additional charge for all customers with a current maintenance contract. It will begin the day after EOS occurs and will continue for a period of six months. Limited Support will include:
- Direct access to technical support personnel, both online and by telephone
- Telephone support for Severity 1 issues, 24 hours a day, seven days a week
- Workarounds, if possible, for issues without a published fix
Limited Support will be provided for the products and time periods listed below:
In addition, Extended Support will be available (for a fee) for at least an additional twelve months when Limited Support ends should you need additional time to complete your upgrade.
If you are running an EOS release, I urge you to upgrade to the fully-supported current release as soon as possible. This will maximize your return on investment and enhance your innovation agility.
If there is anything we can do to help your business, please let us know.
Thank you for being a Broadcom Mainframe customer and for the trust you've placed in us. We appreciate your partnership.
Sincerely,
Greg Lotko
SVP & General Manager, Mainframe Division
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Lenn Thompson
Community Manager, Mainframe Division
Broadcom Inc.
lenn.thompson@broadcom.com------------------------------