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Useful CA Gen support links

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  • 1.  Useful CA Gen support links

    Posted 07-02-2019 08:53 PM
    Edited by Lynn Williams 07-03-2019 09:06 AM

    Since the recent support portal migration some useful links have temporarily disappeared from he CA Gen product Home page
    Here is a list which you may find useful:

    CA Gen Product Home Page: https://casupport.broadcom.com/product-information-details.html?pname=CA%20Gen

    CA Gen Solutions & Patches Indexes: https://techdocs.broadcom.com/us/product-content/recommended-reading/technical-document-index/ca-gen-solutions-patches-indexes.html

    CA Gen Release and Support Lifecycle Dates: https://techdocs.broadcom.com/us/product-content/status/support-life-cycle/indexes/ca-gen-release-and-support-lifecycle-dates.html?r=2

    CA Gen Product Release and Support Announcements: https://techdocs.broadcom.com/us/product-content/status/announcement-documents/2008/ca-gen-product-release-and-support-announcements.html

    CA Gen 8.6 documentation: https://docops.ca.com/ca-gen/8-6/en

    CA Gen 8.5 documentation: https://docops.ca.com/ca-gen/8-5/en

    #CAGen #cagen #supportportal #support #portal

    ​​​​​

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    Senior Principal Support Engineer
    Broadcom
    Australia
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    ​​


  • 2.  RE: Useful CA Gen support links

    Posted 07-03-2019 08:38 AM

    Thanks Lynn.

    I thought CA gen is almost dead if not then will be soon. Are there any new customer anywhere in the world in the last few years who chose Gen over other affordable/popular offering from other vendors ? I don't think so.
    I think most of the Gen sites are stuck with Gen as they can't replace it that easily (reason could be budget or skills or "if it ain't broke don't fix it" syndrome ???). Having said that I think the trend is to replace Gen code with traditional Java, COBOL etc.etc..
    I myself worked in Gen space for almost 20 years and then moved away as there are hardly any job opportunities around.



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    Regards,
    Gagan
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  • 3.  RE: Useful CA Gen support links
    Best Answer

    Posted 07-07-2019 10:11 PM
    Edited by Lynn Williams 07-10-2019 12:26 AM
    A new "PRODUCT NEWS" section has now been added to each Product Information page on the new Support portal. This restores the "useful links" that were previously available on the old Support portal. e.g. for CA Gen:
    https://casupport.broadcom.com/product-information-details.html?pname=CA%20Gen#
    #supportportal #support #portal #productnews​​​​​​​

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    Senior Principal Support Engineer
    Broadcom
    Australia
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  • 4.  RE: Useful CA Gen support links

    Posted 6 days ago
    Edited by M B 6 days ago
    ​Thanks for the overview Lynn.

    1. Do you have a link to CA Gen training? If I search Learning Portal there is no hit for CA Gen.
    2. And a link to the most recent roadmap for CA Gen would be welcome.


      Best regards,
      Mieke


  • 5.  RE: Useful CA Gen support links

    Posted 5 days ago
    Edited by Lynn Williams 5 days ago
    Hi @M B,
    The CA Gen Learning Paths can be found here from where you can login to the Learning@Broadcom Portal: https://learningpaths.ca.com/gen
    If your account has active maintenance then after you login to the Learning Portal you should be able to search for "CA Gen" and find WBT courses which are free for active maintenance customers (https://www.ca.com/us/education-training/free-training.html)


    For the CA Gen roadmap there is no published up to date version at this time. I will ask the Gen Product Manager @Su Brude to comment on this.

    Regards,

    Lynn


    ​​

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    Lynn Williams
    Senior Principal Support Engineer
    Broadcom
    Australia
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  • 6.  RE: Useful CA Gen support links

    Posted 5 days ago
    Hi @M B,
    I see you logged a CA Gen support case because you are still having problems with the Learning Portal and access to Gen Learning Paths while your colleague can access them successfully. I have advised my Gen support colleagues in EMEA of our discussion on this Community thread and they will ask our Customer Care team to investigate further for you.

    Regards,

    Lynn​​

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    Lynn Williams
    Senior Principal Support Engineer
    Broadcom
    Australia
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  • 7.  RE: Useful CA Gen support links

    Posted 5 days ago
    Hi Mieke,

    Any roadmaps that we have posted are going to be dated as they supported the work the team was doing for 8.6 Complete.  I have plans to host a webinar in the near future covering the recent availability of Gen 8.6 Complete as well as a walk through of a fresh roadmap taking us forward.

    We will be posting the webinar details in the next week.

    If you have any particular questions, feel free to reach out to me.

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    Su Brude
    Product Manager -- CA Gen
    Broadcom
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