CA Cross-Enterprise Application Performance Management

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11/25/20 11:27:30.004 AM EST [ERROR] [Harvest Engine Pooled Worker] [Manager] Unable to process data for [com.wily.introscope.spec.server.beans.metricdata.TimeslicedResultSet@6bd65a27|stop time: 1606321650000, freq: 15 sec, cnt: 0] java.lang.NullPointerException

  • 1.  11/25/20 11:27:30.004 AM EST [ERROR] [Harvest Engine Pooled Worker] [Manager] Unable to process data for [com.wily.introscope.spec.server.beans.metricdata.TimeslicedResultSet@6bd65a27|stop time: 1606321650000, freq: 15 sec, cnt: 0] java.lang.NullPointerException

    Posted 11-25-2020 11:33 AM
    HI CA APM Members,

    Any one came across this error and resolution. Need help troubleshoot and fix this issue on the EM collectors

    11/25/20 11:27:30.004 AM EST [ERROR] [Harvest Engine Pooled Worker] [Manager] Unable to process data for [com.wily.introscope.spec.server.beans.metricdata.TimeslicedResultSet@6bd65a27|stop time: 1606321650000, freq: 15 sec, cnt: 0]
    java.lang.NullPointerException
    at com.wily.rave.server.storage.perst.PerstAgentStorageHandler.getCreateDataSource(PerstAgentStorageHandler.java:558)
    at com.wily.rave.server.storage.perst.PerstAgentStorageHandler.getNumDataPoints(PerstAgentStorageHandler.java:646)
    at com.wily.rave.server.storage.perst.PerstStorageHandler.getNumDataPoints(PerstStorageHandler.java:311)
    at com.wily.rave.server.storage.Connection.getNumDataPoints(Connection.java:193)
    at com.wily.rave.server.storage.ConnectionSupportabilityHelper$1.sample(ConnectionSupportabilityHelper.java:78)
    at com.wily.introscope.server.beans.supportability.SampledLongSupportabilityMetric.harvest(SampledLongSupportabilityMetric.java:34)
    at com.wily.introscope.server.beans.supportability.SupportabilityBean$RegularEMCalculator.addRegisteredSupportabilityMetrics(SupportabilityBean.java:778)
    at com.wily.introscope.server.beans.supportability.SupportabilityBean$RegularEMCalculator.handleData(SupportabilityBean.java:1257)
    at com.wily.introscope.server.beans.metriccalculator.MetricCalculatorBean$RegisteredCalculator.handleData(MetricCalculatorBean.java:1185)
    at com.wily.introscope.spec.server.beans.metricdata.AMetricDataNotification.handleData(AMetricDataNotification.java:37)
    at com.wily.introscope.server.beans.metricdata.live.AsyncQueryTracker.stopHarvest(AsyncQueryTracker.java:353)
    at com.wily.introscope.server.beans.metriccalculator.MetricCalculatorBean$RegisteredCalculator.run(MetricCalculatorBean.java:872)
    at com.wily.EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:728)
    at java.lang.Thread.run(Thread.java:745)


  • 2.  RE: 11/25/20 11:27:30.004 AM EST [ERROR] [Harvest Engine Pooled Worker] [Manager] Unable to process data for [com.wily.introscope.spec.server.beans.metricdata.TimeslicedResultSet@6bd65a27|stop time: 1606321650000, freq: 15 sec, cnt: 0] java.lang.NullPointerException

    Broadcom Employee
    Posted 11-26-2020 03:44 AM

    Hi Ramana,
    Please open a Broadcom Support case to investigate this properly..  

    There are several components in play here which could cause the issue and more documentation is needed then only this small snippet.. 

    Thanks in advance

    Best regards Hennie Hermans



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    Principal Support Engineer
    CA Technologies, A Broadcom Company
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