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Symantec end point protection Manager Consol Password forgotten

  • 1.  Symantec end point protection Manager Consol Password forgotten

    Posted 05-26-2020 02:17 PM
      |   view attached
    i forgot my admin password for SEPM,i need it urgent for the renewal i tried to open a case without success always i get {

    Grant not available. Please contact admin.} retry
    i can t find any e-mail to support broadcom
    last week i recieved an e-mail from support-noreply@broadcom.com that my site ID was approved
    but till now no access to open case no possibility to send e-mail to your support
    please its urgent i wanna a solution to this issue 



  • 2.  RE: Symantec end point protection Manager Consol Password forgotten

    Posted 05-28-2020 03:33 AM
    Please provide me with the Site ID privately to investigate this issue & support you further.


  • 3.  RE: Symantec end point protection Manager Consol Password forgotten

    Posted 06-01-2020 05:38 AM
    Dear Karim,

    Thank you for the details.

    Please ensure that you update license information only Privately.

    The support portal is linked correctly with the Site IDs. We need to "Upgrade" your support portal.
    Please read through article for guidance  https://knowledge.broadcom.com/external/article?articleId=142873

    Thank you!


  • 4.  RE: Symantec end point protection Manager Consol Password forgotten

    Posted 06-01-2020 08:46 AM
    Edited by Heena Tabassum 06-01-2020 08:45 AM
    SiteId: 6*****6  [Edited this comment as the site Id is a sensitive information. Please avoid posting sensitive information like site id, contact number, etc. on a public forum - Heena]
    thanks


  • 5.  RE: Symantec end point protection Manager Consol Password forgotten

    Posted 05-28-2020 08:53 AM
    Edited by Carsten Schmitz 05-28-2020 10:32 AM
    Please provide me with the Site ID privately

    Emphasis mine.

    ​Pro Tip:

    Your site ID is PRIVATE. This information can be ABUSED! This forum is openly on the Internet and indexed by Google.

    You may want to edit out your site ID ASAP!

    Kind regards,
    Carsten


    ------------------------------
    # signature.sh --verbose=[true|false]
    # no configurables beyond this point, only signature

    Using the slide show widget for posting individual images is wrong. Please use the "insert image" button in the editor.

    Did you know? I will NOT respond to PM asking for help unless there's an actual reason to keep the discussion off of the public forums!

    "Efficient Solutions Monthly Magazine" says: These contain very good advise on asking good questions. No, you do not need StackExchange for Automic, but asking questions the right way never hurts:

    http://www.catb.org/~esr/faqs/smart-questions.html

    https://www.chiark.greenend.org.uk/~sgtatham/bugs.html
    ------------------------------



  • 6.  RE: Symantec end point protection Manager Consol Password forgotten

    Posted 06-01-2020 08:48 AM
    Edited by Heena Tabassum 06-01-2020 08:47 AM
    SiteId: 6****6---------------- [Edited the information. Please avoid posting sensitive information like Site Id, contact number, etc. on a public forum. -Heena]
    Original Message:
    Sent: 05-28-2020 08:52 AM
    From: Carsten Schmitz
    Subject: Symantec end point protection Manager Consol Password forgotten

    Please provide me with the Site ID privately

    Emphasis mine.

    ​Pro Tip:

    Your site ID is PRIVATE. This information can be ABUSED! This forum is openly on the Internet and indexed by Google.

    You may want to edit out your site ID ASAP!

    Kind regards,
    Carsten


    ------------------------------
    # signature.sh --verbose=[true|false]
    # no configurables beyond this point, only signature

    Using the slide show widget for posting individual images is wrong. Please use the "insert image" button in the editor.

    Did you know? I will NOT respond to PM asking for help unless there's an actual reason to keep the discussion off of the public forums!

    "Efficient Solutions Monthly Magazine" says: These contain very good advise on asking good questions. No, you do not need StackExchange for Automic, but asking questions the right way never hurts:

    http://www.catb.org/~esr/faqs/smart-questions.html

    https://www.chiark.greenend.org.uk/~sgtatham/bugs.html



  • 7.  RE: Symantec end point protection Manager Consol Password forgotten

    Posted 06-01-2020 05:34 AM
    Dear Karim,

    The Site ID is linked successfully to your portal. Your portal needs to be upgraded.
    Please follow the article - https://knowledge.broadcom.com/external/article?articleId=142873 to upgrade your account.