Broadcom Customer Care

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  • 1.

    Posted 06-26-2020 08:27 AM
    Logged in to don't see any entitlements.

    Been waiting 2 weeks for support to look at this - look not fix.

  • 2.  RE:

    Posted 23 days ago
    Broadcom, still no idea on how to fix this, been passed from one department to another.

    Anyone else impressed with overall Broadcom support.

  • 3.  RE:

    Posted 23 days ago
    Hi matt_cheung,

    Could you please help me with the support ticket number? Let me see what best I can do for you.

    Heena Tabassum
    Customer Care Community Admin

  • 4.  RE:

    Posted 23 days ago

    Hi Heena,


    Broadcom like's to close tickets – and create new ones, so here's a list of tickets for you.









    If you can assist great, if not expectations are low to begin with.






  • 5.  RE:

    Posted 16 days ago
    Edited by Heena Tabassum 16 days ago
    Hi matt_cheung,

    The case 32083973 is open and the IT team is working on it. The case owner will keep you informed about the status of your case.

    Heena Tabassum
    Customer Care Community Admin

  • 6.  RE:

    Posted 4 days ago
    Still no progress on my ticket, Broadcom support have no idea why their migrations does not work, case owner will keep me informed - eh yeah only if i keep pushing, will continue to update on the no progress that broadcom is making.

  • 7.  RE:

    Posted yesterday
    Update the GCA Team sent me an email to try something which we already tried on July 5th - reset my paassword.

    No surprise, exact same result, still cannot login to, still says i don't have an active account.

    Wouldnt surprise me if i get the exact same email in another months time, asking me to do the same thing.

    Needless to say not support continues to be as expected, crap,