Broadcom Customer Care

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Licensed Expired

  • 1.  Licensed Expired

    Posted 16 days ago
    I am posting this in the hope that someone can guide me on how to get this fubar fixed.

    I recently found out that my subscription to Symantec Endpoint Security was no longer active.

    We renewed back in January as far as I was aware.

    Well it seems that the reseller issued a new SITE ID and now i have two SITE ID.

    Not knowing why my subscription expired, i contacted support and explained that i have two SITE ID.

    Where by they sent me an email to say how i could request access to the new SITE ID (How does this help with my subscription being expired?)

    After two days i am none the wiser on how i can get my expired subscription to be active again, apart from maybe buying duplicate licenses under the correct SITE ID.

    Email support is like talking to a 5 yr old on where babies come from.


  • 2.  RE: Licensed Expired

    Broadcom Employee
    Posted 9 days ago
    Hi matt_cheung,

    The contract might have got renewed under a different site id. I will have to check your Symantec Endpoint Security account to validate if your account is associated to that the renewed licenses. I sent you a private email, please help me with the details to investigate on this issue.

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    Regards,
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
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