Broadcom is pleased to offer our valued-customers an improved case management user experience available * November 9th, 2020.
* Available to Mainframe Software, Enterprise Software, Payment Security and Symantec Enterprise Security customers.
Key Features & Improvements
- Modernized and intuitive user interface
- Improved search technology to easily access relevant knowledge base articles
- Quick link to easily navigate back to Support Portal home
- Ability to flag knowledge base articles as Favorite
- Top Rated & Viewed articles widgets
- Site alerts to notify the user when their active cases have been updated
- Ability to create custom case views
- Ability to customize case view columns
- Recommended knowledge base articles during the case submission workflow
- Ability to customize search results
For more details, please refer to the
link.
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Regards,
Heena Tabassum
Customer Care Community Admin
Broadcom
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