To: CA Automation Point Customers
From: The CA Technologies Automation Point Product Team
Subject: General Availability Announcement for CA Automation Point 11.6 SP01
On behalf of CA Technologies, a Broadcom company, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly announce updated releases and maintenance for our products. Today, we are pleased to announce the availability of CA Automation Point 11.6 SP01. This Service Pack includes all maintenance published prior to this update. By installing this Service Pack, you ensure that your systems are current on maintenance for CA Automation Point 11.6.
CA Automation Point 11.6 SP01 adds the Alert Manager functionality. This new feature is a robust incident management system allowing for centralized management, historical tracking, user assignment, and escalation all within an intuitive user experience.
We also encourage you to visit the CA Automation Point product information page on the CA Support portal and techdocs.broadcom.com for detailed information concerning this Service Pack, up-to-date documentation, support information, and the latest technical bulletins.
You can download your copy of CA Automation Point on the CA Support portal where you can also utilize CA's case management system. To install your product, follow the installation procedures for your product at techdocs.broadcom.com. If you have any questions or require assistance, contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx.
Should you need any assistance, our CA Services experts can help. For more information about CA Services and how you can leverage our expertise, please visit www.ca.com/services. To connect, learn, and share with other customers, join and participate in our CA Automation Point Community
For a list of Education courses recommended by role, please visit the CA Learning Paths and select the desired product. We update courses based on functional impact as well as high-demand; therefore, courses created from previous releases may apply to the current release.
Please review the CA End of Service/End of Life Policy within the Working with CA Support guide available at https://casupport.broadcom.com/ by navigating to the Support Policies link.
Thank you again for your business.