CA Mainframe Software Manager

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Tech Tip: CA CSM Update your CSO Crendentials

  • 1.  Tech Tip: CA CSM Update your CSO Crendentials

    Broadcom Employee
    Posted 02-19-2019 11:40 AM

    Problem:
    Trying to UPDATE the CA RS level fails with: 
    ----------------------------------------------------------------------------------------------------------------------
    ERROR - MSMU0001E - An unexpected error has occurred.
     Time: 2018-07-26 08:07:21,983 -0500
     Reason: An internal error occurred during the processing of your request.
     Message: PASBaseError when trying to validate CSO credentials.
     Action: Look in the CA CSM logs for further information. Export the error message and contact CA Support at 
     http://ca.com/support.

    Exception Details
    =================
    java.lang.RuntimeException: PASBaseError when trying to validate CSO credentials.

    Cause:
    The CSO password is incorrect

     

    Resolution:
    Update your CA Support Online password in CA CSM as follows:

     

    - Click the Settings Tab and under System Settings select Software Acquisition
    - On the Software Acquisition Page, under CA Support Online Accounts find your userid and click ACTIONS, EDIT, type in your password and click OK.
    - Scroll to the bottom of the Software Acquisition Page and click 'APPLY'

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