Mainframe Software Manager

Tech Tip: CA CSM The MSMTCSRV job never proceeds beyond to the "CA CSM Initialization" step

  • 1.  Tech Tip: CA CSM The MSMTCSRV job never proceeds beyond to the "CA CSM Initialization" step

    Broadcom Employee
    Posted 06-12-2018 10:56 AM

    Problem:  

    CA CSM will not start up will not complete.  The MSMTCSRV job sits at the Apache Catalina Start Up Step and will not beyond to the "CA CSM Initialization" step. The last messages written to the MSMTCSRV Startup log are:

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    INFO: Starting service Catalina Sep 21, 2016 4:59:02 AM org.apache.catalina.core.StandardEngine startInternal INFO: Starting Servlet Engine: Apache Tomcat/7.0.42 Sep 21, 2016 4:59:02 AM org.apache.catalina.startup.HostConfig deployWAR INFO: Deploying web application archive /u/msmserv/r60/msmruntime/apache-tomcat-7.0.42/webapps/MSM.war Sep 21, 2016 4:59:11 AM org.apache.coyote.AbstractProtocol start INFO: Starting ProtocolHandler ["http-bio-22120"] Sep 21, 2016 4:59:11 AM org.apache.coyote.AbstractProtocol start INFO: Starting ProtocolHandler ["http-bio-22140"] Sep 21, 2016 4:59:11 AM org.apache.catalina.startup.Catalina start INFO: Server startup in 8809 ms

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    Resolution:

    Delete only the MSM directory /msmruntime/tomcat/webapps/ and restart CA CSM. During startup Tomcat server will unpack MSM.war once again, so this will fix the problem of incorrect deployment of MSM. 

    Additional Information:
    CA Chorus Software Manager 6.0, Start CA CSM

    https://docops.ca.com/ca-chorus-software-manager/6-1/en/administrating/maintaining-ca-csm/start-ca-csm