CA Mainframe Software Manager

Tech Tip: CA CSM cannot authenticate your CA Support Online

  • 1.  Tech Tip: CA CSM cannot authenticate your CA Support Online

    Broadcom Employee
    Posted 10-04-2016 12:44 PM

    Problem:

    The 'UPDATE PRODUCT RELEASE' task fails with the message, "CA CSM cannot authenticate user  "CA Support Online Userid".

    Resolution: 

    Update your CA Support Online password in CA CSM as follows:

    - Click the Settings Tab and under System Settings select Software Acquisition  - On the Software Acquisition Page, under CA Support Online Accounts find your userid and click ACTIONS, EDIT, type in your password and click OK.  - Scroll to the bottom of the Software Acquisition Page and click 'APPLY'

    pswd.png
    Additional Information:
    CA CSM Administration, Configure with User Credentials
    https://docops.ca.com/ca-chorus-software-manager/6-0-1/en/installing/how-to-install-ca-csm/perform-post-installation-tasks/configure-initial-ca-csm-settings