Broadcom Customer Care

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  • 1.  Site access for Symantec customer

    Posted Nov 25, 2020 05:05 AM
    My attempts to obtain site access for downloading SEP products have been unsuccessful. Can anyone assist in advising how a Symantec customer with valid serial number can obtain site access for SEP downloads? I was asked to get end customer approval however I am the licence owner and end customer. Please help! ​


  • 2.  RE: Site access for Symantec customer

    Posted Nov 26, 2020 03:21 AM
    Hi,

    You can use this link to solve this problem:  https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.26340413.1885292559.1593423220-135835376.1580733550

    Best regards


  • 3.  RE: Site access for Symantec customer

    Broadcom Employee
    Posted Nov 30, 2020 03:03 AM
    Edited by Heena Tabassum Nov 30, 2020 03:04 AM
    Hi Anthony Reale

    I would need more details to assist your further. I sent you email privately for more details or please help me with the case number if any. 

    ------------------------------
    Regards, 
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
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  • 4.  RE: Site access for Symantec customer

    Posted Nov 30, 2020 04:40 AM
    Thanks all, site access was obtained after providing proof of purchase (tax invoice) for Symantec order.