Broadcom Customer Care

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  • 1.  Support Portal - MultiFactor Authentication (MFA)

    Broadcom Employee
    Posted Dec 18, 2019 08:11 AM
    Edited by Ravi Kumar B Jul 07, 2022 06:20 AM
    Starting Wednesday, December 18, 2019, at 6:PM Pacific, all customers will be prompted for MFA (Multifactor Authentication) when accessing Broadcom Portal including all other sites (Ex: Customer Support Portal). This will further enhance application and Personal Identifiable Information (PII) security at Broadcom.

    To get more information about Broadcom Multi Factor Authentication (MFA)
    Refer the article - https://knowledge.broadcom.com/external/article?articleId=142310



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    Regards, 
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
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  • 2.  RE: Support Portal - MultiFactor Authentication (MFA)

    Posted Jun 20, 2020 06:24 PM
    Is e-mail the only option? Could I switch to OKTA or any other authenicator app?

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    CEO/OWNER
    Vendor Computers Ltd.
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  • 3.  RE: Support Portal - MultiFactor Authentication (MFA)

    Broadcom Employee
    Posted Jun 23, 2020 03:46 AM

    Hi, 

    Here are the instructions to change the authentication code source from Mobile authentication to Email authentication or vice versa.

    > Sign in to https://avagoext.okta.com
    > click on their name at the top right
    > select settings.

    Then scroll down to the "Extra Verification" section and click on "Setup" next to Email Authentication.

    Hope this helps!


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    Regards, 
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
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  • 4.  RE: Support Portal - MultiFactor Authentication (MFA)

    Posted Jun 23, 2020 04:07 AM

    Got it! Thanks!

     

    Does it have to be OKTA application, or could I get by with Microsoft Authenticator too?

     

    BR,

    Ivo

     






  • 5.  RE: Support Portal - MultiFactor Authentication (MFA)

    Posted Jun 23, 2020 06:46 AM
    Hi Heena,

    I was very interested to read this, as previously we were told that email was the only option. I followed the link you provided and removed the existing email enrollment. Then I clicked on the Set Up button and followed the process through to completion. At no point was there an option to choose Mobile Authentication.
    Is this something that needs to be enabled on an individual siteid/user basis? This is becoming more and more critical for many users for several reasons.

    Best regards,
    Owen

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    Technical Consultant
    Redcentric PLC
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