Broadcom Customer Care

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Symantec WI not function

  • 1.  Symantec WI not function

    Posted 21 days ago
    Hi Support

    We have opened the case 31912055  for the fireglass is not function. We have opened for three more days, but no support pick up the case and reply to us.
    We are suffering in this case, our customer cannot push any setting and configuration to the fireglass, that means they have nothing to do on the fireglass. We cannot do the testing and the production date is delayed.
    We are pushing and pushing support, but very unlucky we got nothing.
    Please help to find a technical engineer to pick up the case.
    We hope we can have the quick response, thanks.

  • 2.  RE: Symantec WI not function

    Posted 19 days ago
    Hi HK IT,

    Sorry for the delay. We have escalated it to the Support Management.
    The team will contact you soon.

    Heena Tabassum
    Customer Care Community Admin

  • 3.  RE: Symantec WI not function

    Posted 18 days ago
    Thank you for your reply.
    Our company's support team was able to resolve this issue. Therefore, you do not need to take any action. Thank you very much.
    渡邊 康輔
    TSUBASA事業部 基盤第一統括部 第四システム部
    tel: 080-5919-4686(携帯)